Privacy Policy
Wax Riot Candle Co. is operated by DeepMerchAI LLC (“we”, “us”). This policy explains what we collect when you use waxriot.com, why, and what you can do about it.
What we collect
- Order information — name, email, shipping and billing address, phone number where given, and what you bought.
- Payment information — card details are entered directly with our payment processor. We never see or store full card numbers.
- Account information — if you create an account, your email and order history.
- Usage data — pages viewed, referring site, approximate location from IP, browser and device type.
- Messages — anything you send us through the contact form or support.
Why we use it
- To take payment, ship your order and handle returns.
- To send order and shipping confirmations (these are transactional, not marketing).
- To send marketing email — only if you opted in, and every one has an unsubscribe link.
- To detect fraud and keep the store secure.
- To understand which products and pages perform, in aggregate.
Cookies
We use cookies that are strictly necessary for the cart, checkout and staying signed in — the store cannot work without these. We also use analytics cookies to measure traffic, and you are asked to accept or decline those on your first visit. Declining does not affect your ability to shop. You can clear cookies at any time in your browser settings.
Who we share it with
We do not sell your personal information. We share it only with the service providers needed to run the store — payment processing, shipping carriers, email delivery, hosting and analytics — and only what each one needs. We may also disclose information where legally required.
How long we keep it
Order records are kept as long as needed for tax, accounting and warranty purposes. Marketing contacts are kept until you unsubscribe. Analytics data is retained in aggregate.
Your rights
You can ask us to access, correct or delete your personal information, or to stop using it for marketing. Depending on where you live you may have additional rights — including, for California residents, the right to know what is collected and to request deletion, and the right not to be discriminated against for exercising those rights. Email [SUPPORT EMAIL] and we’ll action it. We may need to verify who you are first.
Some data must be retained even after a deletion request — for example completed order records we’re legally required to keep.
Children
This store is not directed at children under 13 and we do not knowingly collect their information.
Changes
If this policy changes we’ll update the date at the top. Material changes will be flagged on the site.
Contact
DeepMerchAI LLC
[BUSINESS MAILING ADDRESS]
[SUPPORT EMAIL]